FAQ

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Frequently Asked Questions (FAQs)

What services does Sparkling Wipes offer?

Sparkling Wipes provides a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialized services such as carpet and upholstery cleaning.

How do I get a quote for your cleaning services?

To get a quote, simply click on the "Get a Quote" button on our homepage and fill out the form with your details and specific cleaning needs. You can also contact us directly at info@sparklingwipes.com or call us at (437) 218-8965 for immediate assistance.

Are your cleaning products eco-friendly?

Yes, at Sparkling Wipes, we prioritize the health and safety of our clients and the environment. We use eco-friendly and non-toxic cleaning products whenever possible. If you have specific preferences or allergies, please let us know in advance.

What areas do you serve?

We proudly serve Toronto, Pickering, Ajax, Oshawa. If you're unsure whether we cover your area, please contact us directly.

How often can I schedule cleaning services?

We offer flexible scheduling to meet your needs, whether you require daily, weekly, bi-weekly, monthly, or one-time cleaning services. Our goal is to accommodate your schedule as best as we can.

What should I do to prepare for a cleaning service?

To help our team provide the best service possible, we recommend picking up any personal items, clutter, and valuables. This allows our cleaners to focus on delivering a thorough clean.

Are your cleaners insured and background-checked?

Absolutely. All our cleaners are thoroughly vetted, background-checked, and insured. We take pride in employing trustworthy and reliable staff.

What if I'm not satisfied with the cleaning service?

Your satisfaction is our top priority. If you're not completely satisfied with our service, please contact us within 24 hours, and we'll make it right at no additional cost.

Do I need to be home during the cleaning service?

No, you don't need to be home during the cleaning. However, we do require that you provide access to your property. You can arrange for a key drop-off or provide us with entry instructions when scheduling your service.

How do I pay for your services?

We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment is typically collected after the service is completed. For regular clients, we also offer convenient invoicing options.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment with at least 24 hours' notice without any penalty. For same-day cancellations, a fee may apply.

Do you offer any discounts or referral bonuses?

Yes, we offer discounts for first-time clients, recurring services, and referrals. Please contact us for more details on our current promotions and referral program.

How long does a typical cleaning service take?

The duration of a cleaning service depends on the size and condition of your property. On average, a standard cleaning for a typical home takes about 2-4 hours. We'll provide a more accurate time estimate when you book your service.

Can I request the same cleaner for each visit?

We strive to provide consistency for our clients. If you have a preferred cleaner, please let us know, and we'll do our best to accommodate your request.

Do you provide your own cleaning supplies and equipment?

Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you'd like us to use, please inform us in advance.

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